Privacy Policy for Devoted Helpers
Effective Date: Jan 03, 2025
At Devoted Helpers (“we,” “us,” or “our”), we are committed to protecting the privacy and security of the personal information of our clients, website visitors, and anyone who interacts with our services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, www.devotedhelpers.com, or use our services. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Personal information is any information that identifies you or could reasonably be used to identify you, including but not limited to:
- •Full name
- •Email address
- •Phone number
- •Mailing address
- •Date of birth
- •Medical or health information (if provided for care services)
- •Payment details (if applicable for billing purposes)
b. Non-Personal Information
We may collect non-personal information that does not directly identify you, such as:
- •Browser type and version
- •Device information
- •IP address
- •Operating system
- •Pages visited on our website and the time spent on each page
2. How We Use Your Information
We use the information we collect for the following purposes:
- •To provide personalized in-home care services
- •To communicate with you regarding services, appointments, and inquiries
- •To process payments and manage billing
- •To comply with legal and regulatory requirements
- •To improve our website and services by analyzing user behavior
- •To send updates, newsletters, or promotional materials (if you opt in)
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:
With Service Providers – We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, IT support, marketing platforms). These providers are bound by confidentiality agreements and may only use your information for the purposes specified by us.
For Legal Reasons – We may disclose your information if required by law or if we believe it is necessary to:
- Comply with legal obligations or court orders
- Protect and defend our rights or property
- Prevent fraud or illegal activities
With Your Consent – We may share your personal information with third parties if you have provided explicit consent.
4. Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:
- •Secure servers and encryption protocols
- •Regular security assessments and updates
- •Restricted access to personal information on a need-to-know basis
Despite our best efforts, no method of data transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- •Access: You can request a copy of the personal information we hold about you.
- •Correction: You can request that we correct or update any inaccurate or incomplete information.
- •Deletion: You can request that we delete your personal information, subject to certain legal or contractual obligations.
- •Objection: You can object to the processing of your personal information for specific purposes.
- •Data Portability: You can request a copy of your personal information in a structured, commonly used format.
To exercise any of these rights, please contact us using the details provided in the Contact Us section below.
6. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and gather information about site usage. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of the website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13 without parental consent, we will take steps to delete that information.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Devoted Helpers
Phone: (346) 638-6857
Address: Katy, TX